The quality of a product or service is largely defined by our customer. He evaluates the extent to which his requirements are met on the basis of objective characteristics or his subjective perception. A statement about quality is not limited to the product or service, but also evaluates the company, the processes or the methods and techniques.
The precise use of quality management is a guarantee for the fulfillment of the quality required by the customer. Here, the individual service processes are coordinated, from product development, resource management, complaint management, decision-making level to product use. In the end, it is always the customer who decides on the quality of the product and judges it.
For us, a higher-level quality management system is responsible for eliminating the causes of deviations from requirements and implementing improvements. There is a constant cycle for reactive and preventive adjustments and improvements in order to be able to guarantee quality in the best possible way. In doing so, we specifically rely on the involvement of complaint management in order to obtain both external and internal information about defects.